Quality through Qualifications
The importance attached to being qualified to carry out a trade has grown significantly in the eyes of customers across all sectors of the industry.
As a qualification writing and awarding body, GQA has seen this first hand; with this in mind, we have developed a set of principles which employers or Approved Installer Scheme managers in the window, door and conservatory industry who are looking to deliver a higher and more consistent level of quality to their customers may wish to embrace.
‘Quality through Qualifications’ is not a scheme; it is in essence a vision, a philosophy – for businesses who believe in quality to champion throughout their organisations.
Adopting these principles can give businesses a foundation from which to build the skills that can help them enhance their offering in the marketplace by being able to deliver a consistent level of quality – both product and service – and thereby improve the overall experience of their customers.
After all, the investment made by customers is likely to be significant and an assurance of quality is the least they should expect.
‘Quality Through Qualifications’ is designed to enable consistency in all processes and activities within a business, and offer assurances to customers that the manufacture, survey and installation of window, door and conservatory products is undertaken only by qualified tradespeople or those who are registered and working towards a qualification.
We believe this will give customers confidence that products and services are of the highest quality, and that the work being carried out in their homes or at their premises is being done so by people who are suitably trained and qualified to do so.
‘Quality through Qualifications’ will help to ensure that companies operating in the window, door and conservatory industry are able to offer a structured approach to the continued development of the skills, knowledge and behaviours of those employed in it, which in turn provides assurances to their customers.
Qualifications for the delivery of Quality
Those companies that embrace the vision agree that apprentices, fabricators, installers, surveyors and maintenance engineers who form a part of their individual workforce are GQA qualified or working towards achieving a GQA qualification.
All products manufactured will comply with general industry and specific manufacturer’s guidance and comply with all current regulation.
All products will be installed to comply with the recommendations of the product manufacturer and in line with all current Building Regulations and relevant legislation.
All those who share the principles subscribe to the vision that all those working for them, or those who form a part of an individual scheme (if an Approved Installer network), must be a part of an on-going CPD training programme where skills and knowledge of products and appropriate Building Regulations and legislation are updated on a regular basis.
Qualified trades people can help to provide assurance that the customer experience of the window, door and conservatory industry is a professional one which provides safeguards and shows respect for them through all stages of the process from survey and installation, to completion and after sales services.
Why buy in to the Vision?
Systems Houses, Fabricators or Trade Installers
The immediate benefit is that you have an assurance that people buying and installing your products are qualified and competent to do so. Better understanding of products and process leads to less call backs and rectifications – leading to the opportunity for more recommendations and repeat business on reputation.
As an Installer or Surveyor
It is an opportunity for installers and surveyors to promote to the customer the fact that they are qualified and can therefore deliver an assurance of quality where others may not be able to.
It is an opportunity for installers to instill confidence into customers that they are entirely and suitably qualified to carry out the work in their homes or on site, and as a direct result, the work carried out will be of the highest quality.
Having a training and assessment plan will ensure that all members will benefit from regular updates about Building Regulations and legislation changes which affect the industry, and that they will be fully up-to-date with the knowledge they need to have to carry out their day to day job.
Installers and surveyors achieving a GQA qualification will have access to a GQA card – from which customers can access and verify their details – enabling them to draw a distinction from those who cannot provide the same credentials.
An on-line information portal will host the qualification information for each card holder.
“Quality through Qualifications” is a mission, if it is something which you would like to discuss further please get in touch with us at GQA Qualifications on 01142 720033 or firstname.lastname@example.org