The Level 3 Customer Service qualification is designed to provide learners with the skills, knowledge and competencies to operate effectively as a Customer Service worker within a wide variety of industry contexts. This will provide opportunities for individuals to develop their skills in a service role such as dealing with routine and nonroutine customer queries, effective customer communication skills using a variety of mediums, meeting customer needs, complaint resolution and also to develop the learners’ own personal and professional development. It is understood that not all job roles have the same requirements so in addition to the mandatory units the qualification structure will allow as wide an uptake as possible
